Documentation for Youth Social Services
In one European country, national provision of youth social services is delivered through a number of regional entities, all of which use the same case management IT system with local configuration changes. There are dozens of national standard legal documents and dozens more specialist ones used locally. Each entity can modify the look-and-feel, though not the content, of the standard national legal documents.
The provider of the IT system needed to devolve the development and formatting of document templates to each of the local entities, while retaining control of the content of the national legal documents.
- Devolution of template development and maintenance;
- Dramatic performance improvements;
- Increased usage of the case management system.